FAQ

Here's how we work with our clients all over the world:

1. Please send inquiry to us online or by email and we'll send you our offer sheet with full details which would be sufficient for your to evaluate the pricing we are offering.

2. Please confirm your order quantity and let's try to fix the price.

3. Samples will be arranged for quality checking and deal finalization.

3. You can arrange the bulk goods inspection after making deposit payment (30% commonly).

4. After inspection passed, we'll reorganize the goods and offer you the final packing list.

5. Relabeling service is available as long as it would not cause any breakage to the products. Extra cost will happen though. 

6. Please arrange your balance payment based on the final packing list.

7. Please advise your freight forwarder contact information so we could work with them on the shipment. It's optional that you can use our freight forwarder.

Please kindly confirm you can follow this business schedule before we proceed. We very much appreciate your kind cooperation.

Generally, if the single stock lot has volumn of no more than one 20GP container, you have to take the entire lot with one order and one shipment. If the total quantity exceeds one 20 foot container, a minimum order of one 20GP container will be required. Anyway, business communication is very important. Let's further discuss it case by case.

Sure we can.

Many prospective buyers would request samples each time when we present a new stock lot. Unfortunately the quantity of the samples in our office are usually very much limited and it would be difficult for us to satisfy the needs of all potential buyers at the same time. Therefore, for first time buyers, we commonly ask for $20 as minimum sampling fee which is not calculated based on the unit cost of the product. This is only to ensure that all the prospective inquiries for our stock lots are of genuine interest. Wish this could be understood by our clients.

Absolutely. We'll refund the sampling charge to you when we finalize the deal, or, if you could return the samples to us within 20 days with the shipping charge prepaid.

Yes, we'll try our best to meet your requests. For products which new labels can be attached without any potential damage or breakage, label or tag alterations will be made available. This is part of our Value Added Services to ensure that any trademark, copyright, registered brand infringement or any other legal issues will be avoided.

We have several highly experienced factories in partnership with us concerning label re-stitching and re-packaging. Kindly be noted that extra cost will be incurred, the exact amount of which will be calculated based on your alteration requirements.

Stock lots become available for various reasons. Order cancellation due to delayed shipment and missed deadlines is the most common reason. Some stock lots are made available because the buyers failed to make the payments owing to financial issues. Some orders are also cancelled because of quality defects. On each occasion when we source any single stock lot, we always make the evaluation of sample and bulk cargo quality a top priority. Only stock lots without any major defects will be presented to our buyers.

We aim to provide the best quality goods at their respective price points. All the stock lots have been pre-inspected by our quality assurance staff or agents and only quality stocklots will be presented to our buyers. If any minor defects exist, we will readily inform you of any such issues without exception. 

Moreover, we will always recommend our buyers to visit the warehouse personally for pre-shipment inspections. Should you wish to nominate a third-party organization to oversee the inspection, it's always welcomed and we will gladly make the required arrangements for the process.

All product labels on our stock products had been manufactured under the authorization of the brand intellectual property holders, hence all clients can be assured of the quality and authenticity of any labels. 

Authorization letters are commonly unavailable. Buyers should ensure beforehand that the importation of the stock lot to their target market countries or the resell of the original-labeled stock lots in their markets would NOT lead to any legal issues based on the relevant intellectual property laws in their respective countries.

We accept Telegrapic Transfer (T/T) as the preferred payment process since we are processing ready-made goods and the delivery time may be as short as 7 days. All the prices listed on the website or offer sheets are all based on this payment term, which the vast majority of our Buyers abide by.

Irrevocable, Non-transferrable Letter of Credit at Sight might be acceptable also upon negotiation. We will confirm from which country and from which bank the L/C will be opened. This is critically important since the aftermath of the 2008 Global Financial Crisis, which placed in question the validity of L/Cs issued by various banks in countries experiencing major banking crises and/or significant sovereign risk.

We ask for deposit payment before inspection for those stock lots stored in our partnered factory warehouses only. In this case TailorMax acts as a sourcing service provider as part of the business transaction. The reason why we ask for deposit payment before inspection is to ensure that TailorMax will be involved at all stages of the transaction, so as to protect the benefits of all parties involved. We think this will be fully understood by our buyers.

You are welcomed to inspect the cargo in the warehouses if the order price is fixed and the samples have been approved by you. Since the samples sent to our buyers are randomly selected from the bulk stock, we guarantee that the quality of the bulk stock is completely the same as the samples approved, otherwise the deposit payment will be refunded promptly. 

Trust is the initial and the most important principle in stock business. TailorMax always place high regards on our reputation in upholding this principle.